We have put together some commonly asked questions, however If you have any questions please e-mail us for more info.
How do I become a reseller?
Simply fill out form located here
What is drop shipping?
Drop shipping an ordering process where you don't keep the goods in stock, but indicated you have the item and whena sale is made you purchase the item from a supplier who then ships the good directly to your customer, on your behalf.
Is there an MOQ on any products?
No. So long as your order(s) total more than $100 you can buy any quantity from us at our discounted prices.
Am I able to pick up my item instead of having it delivered?
Unfortunately we do not support pick-ups as the products ship from various warehouses around Australia and imported stock ships directly from overseas. We also keep our overheads low so that we can pass on the savings to you the consumer.
How long does it take to deliver my item?
A. Games, Gaming Hardware, DVDs, Music CDs ship same day as payment is received if in stock. Stock marked as "Australian Stock" is usually delivered in 2-3 days. For imported stock it will usually take between 3-10 days to deliver your item if it is in stock. If an item is out of stock, you will be notified and arrangements made to. If your purchase is out of stock you, it will be shipped as soon as stock is available. For pre-order goods, it will be shipped as soon as stock is available.
Can I pay extra for faster shipping?
We already offer the fastest possible shipping method available.
Can I buy shipping insurance?
You can purchase shipping insurance during the checkout procedure online. Shipping insurance is 1.75% of the product cost. We highly recommend shipping insurance, as it will cover you against any unforeseen events such as products lost or damaged during shipping.
Are your products brand new?
Yes, all our products are new and in their original packaging unless stated otherwise.
What does my mobile phone, Digital camera or Digital video camera come with?
The mobile phones and cameras we ship come with original outer box, standard travel charger, and user manual (either on disc or physical manual) as what you get from any retail shop. Certain models also come with memory card or data cable. We supply the standard package as supplied by the manufacturer. You can add additional products to your cart to accessorise your phone or camera found in the accessories category or by selecting extra accessories from the available options selection on your product where available.
If my item is not in stock how long can I expect to wait before receiving it?
If an item is out of stock, the back in date is usually indicated at the bottom of the product information page. If it is not shown there, we do not have an ETA on more stock arrival. If there is any kind of stock availability problem one of our friendly staff will contact you and work with you and work on a solution that will satisfy you.
How often do you update your catalogue?
Continuously. We are constantly updating our catalogue using electronic and manual methods. We endeavour to have the highest possible catalogue accuracy; however, occasionally mistakes do happen. If you notice any error, please contact us and let us know. It would be greatly appreciated.
How are you able to offer prices so much cheaper than a usual retail store?
Retail shop fronts have a much larger overhead than an online store. We also move a large volume of stock daily allowing us to take advantage of our buying power.
Can you lower your price on any items?
No, unfortunately we already offer the cheapest possible price.
Can you match the price of another online retailer?
Unfortunately we have already discounted our prices as much as we can. We offer great service which is also to be considered when making
* Please note that Image and Information Provided is for illustrative purposes only and maybe subject to change or be incorrect.
What are your payment methods?
Pay pal, Credit card (processed by Secure Pay), EFT (electronic funds transfer).-Preferred.
Can I pay by any other means?
Not at this stage.
What credit cards do you accept?
Visa and MasterCard.
Do you accept any other major cards?
Not at this stage.
Is there a surcharge for using a credit card?
Yes, unfortunately due to the highly competitive nature of online selling, we are unable to absorb the cost of credit card transactions. There will be a credit card surcharge applied of 2% applied to your order total. We recommend Electronic Bank Transfer which does not charge a fee.
Q. If I pay via EFT, What are the bank account details of where I need to make the transfer?
Powerlink Mobile and Multimedia
National Australia Bank
BSB 082 574
Account 867 181 166
When paying via EFT (Electronic Funds Transfer) please do not forget to put your order number in the “to account description” so we may match your order to the payment.
Do all your products come with a warranty?
All Australian stock products come with at least a 12 month warranty. All imported stock product lines come with a different warranty. The warranty can be extended on most products. The warranty options are displayed on the product information page.
What if my warranty claim is found to not be within the warranty terms?
A. You will be notified with a quotation fee. We can have the item repaired for you however you will have to pay for the repairs upfront. This can be done by direct depositing the quoted amount into our bank account and marking the account description with the order number at the nature of the payment. E.g.: 10459 Repairs.
How do I know if my item is eligible for warranty repairs?
Our warranty covers manufacturing faults that arise through normal usage. This basically means if your item fails due to a faulty part used during the manufacturing process your item then falls under warranty. If your item fails due to Physical Damage (impact or dropping the unit), sand or dirt damage (sand or grit lodged inside moving parts) Water damage or any other means where the user is at fault, this will cause your warranty to be void and all repairs to the unit must be paid for by you.
How do I use my warranty in the event of a product defect?
Please lodge a warranty claim form here and we will send you back an RMA number and instructions for sending the item to us, the manufacturer or directly to our service centre.
What if I damage my product and it isn’t covered by warranty?
A. You should take your product to a local repair service centre, or we can have fixed for you on a quote basis.
Q. Do you have a contact telephone number?
A. Yes, it is 02 4368 1900 Our friendly telephone staff are ready to take your calls between the hours of 9am to 5pm weekdays, excluding public holidays.
Q. Do you accept phone orders?
A. No, we currently do not accept phone orders.
Q. Do you import your products?
A. All imported products are indicated as "Imported Stock". All lens are imported also unless stated otherwise. Everything else is sourced from Australia such as All DVD’s/Games and related products, Perfumes and anything marked as “Australian stock”.
Q. How do I know my information is safe?
A. We use secure 128bit encryption for all personal information. This is indicated by a padlock in the bottom right of your browser window. Our systems run the very latest security measures and are protected by firewalls and other security measures. No credit card information is stored on our systems. Your information is only used by our staff to fulfil an order or to assist you with your purchase.
Q. Do you have a shopfront where I can purchase face to face and pay cash?
A. No, unfortunately we operate online only. This ensures the best possible pricing due to low overheads.
Q. How do I know I’m dealing with a real business?
A. Our business name and ABN (Australian business number) 47 073 582 439 is always displayed on our website. We are a fully registered business and are searchable on the Australian Business Register. We are also registered with the department of fair trading and ASIC.
Q. Am I able to cancel my order and request a full refund?
A. Yes, but only if your item hasn’t already been processed or shipped.